Policies, controls, and providers behind Zesty.
Use this page to review Zesty's legal documents, privacy processes, support commitments, public status, and subprocessors before production launch.
Trust documents
All launch-critical legal and operational policy pages are grouped here for customer and internal review.
Terms of service
The commercial and acceptable-use terms for Zesty.
Privacy policy
How Zesty collects, uses, stores, and protects data.
Cancellation and refund policy
Billing cancellation, refund, and subscription handling.
Support policy
Support channels, response targets, and escalation flow.
Privacy request process
How customers can request access, export, or deletion.
Retention policy
Operational data retention and deletion windows.
Subprocessors
Third-party providers used to operate Zesty.
System status
Current health for web, API, ordering, and payments.
Operational controls
These controls summarize the production readiness areas that customers and launch reviewers typically ask about first.
Production access
Production systems are scoped to operational roles and reviewed during launch readiness.
Data lifecycle
Retention, deletion, and privacy request handling are published for customer review.
Operational monitoring
Public status and incident evidence are part of the production launch checklist.
Subprocessors
Zesty uses these providers to host, operate, process payments, send communications, and deliver optional AI workflows.
| Provider | Purpose | Data involved | Region |
|---|---|---|---|
| Dokploy and hosting infrastructure | Application hosting and release orchestration | Application logs, deployment metadata, service configuration | Infrastructure region configured by Zesty |
| PostgreSQL | Primary application database | Restaurant, order, account, billing, and audit records | Zesty production infrastructure |
| Valkey | Caching, sessions, queues, and rate-limit state | Session and short-lived operational data | Zesty production infrastructure |
| MinIO object storage | Menu, restaurant, and operational file storage | Uploaded images, exports, and support attachments | Zesty production infrastructure |
| Razorpay | Payments, refunds, subscriptions, and invoices | Payment identifiers, billing contact data, transaction metadata | Provider-managed payment infrastructure |
| Resend | Transactional email delivery | Recipient addresses, message metadata, and email content | Provider-managed email infrastructure |
| MSG91 | SMS and WhatsApp messaging | Phone numbers and notification metadata | Provider-managed messaging infrastructure |
| OpenAI | Optional AI-assisted product workflows | Customer-provided prompts and operational context when enabled | Provider-managed AI infrastructure |